We are committed to protecting your privacy. We appreciate that you do not want the personal information you provide to us distributed indiscriminately, so we have detailed in our Cookie Policy how we collect information, what we do with it, how it is protected, and what controls you have over this.
This privacy policy tells you:
To make this easier to understand, we’ve grouped it by how you interact with us:
Red Sea Holidays is a trading name of Red Sea Holidays UK Limited. For the purposes of data protection law, we are the data controller.
We are the UK’s leading independent Egypt holiday specialist, offering package holidays, flights, hotels and travel extras.
Visit our website: www.redseaholidays.co.uk
We use cookies, log files and analytics tools to understand how users interact with our website and improve it.
This does not identify you personally, but helps us analyse behaviour such as pages visited and time spent on site.
Tools like Google Analytics may track anonymous usage data and support remarketing.
You can opt out via: Google advertising settings
We collect your contact details to respond. Data kept for 12 months.
We collect booking details and retain them for up to 5 years.
We collect feedback to improve our services. Data kept for 2 years.
We collect your contact details to send brochures. Data kept for 12 months.
We send newsletters where you have given consent.
We collect contact details for administration purposes.
Complaint data is stored securely for up to 5 years.
Interactions via platforms like Facebook or Twitter are governed by their own privacy policies.
Calls may be recorded for training and quality purposes.
Emails are stored until the issue is resolved.
Postal communication is retained until resolved.
We may contact you regarding services or marketing (with consent).
We may send brochures or marketing by post.
You have rights under data protection law. See the Information Commissioner's Office.
This policy does not cover external sites.
You can unsubscribe at any time via: customersupport@redseaholidays.co.uk
This policy was last updated on 10 May 2018.